Welcome to the Customer Care ticket system for Michigan Virtual™.

This website allows you to create a ticket requesting assistance and monitor its status.  

Try our Troubleshooter for common questions. You may also submit a ticket here or call us at 888.889.2840

Michigan Virtual Customer Care is staffed Monday thru Friday from 7:30 am to 5:00 pm.

Did you know that our knowledge base offers an extensive help section, including step-by-step instructions for most processes? You may access the knowledge base at


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