During this time we are experiencing a high volume of tickets and ask for your patience and understanding as our response times may be a bit slower than usual.
- If you are inquiring about your SCECHs, please allow ten business days for them to be processed. Our article, “MDE Teacher Certification Renewal: Michigan Virtual FAQs,” offers more information regarding SCECHs.
- After you’ve finished your Professional Learning course, please ensure your PIC is entered into your profile to allow for a more expedient delivery of your SCECHs. These articles can help you locate and enter your PIC into the Professional Learning Portal:
- If you are having trouble accessing our Professional Learning Portal, these links may help:
- If you are entering a ticket into our system, please provide as much detail as you can about your problem. Helpful details could include:
- Course Title(s)
- Lesson Title(s)
- Your username or email if it is different than the one you are using to enter the ticket